Sent: Wednesday, December 12, 2007
Subject: Happy Holidays!!

Dear Rich, Our spirits were raised today when we read the APOLOGY letter from our old hospital. It has been expensive, stressful, and educational for myself and my family to survive the ordeals begun a year ago. Thanks for your ongoing support and for always being there for us. Talking to you first prevented me from doing or saying the wrong thing….our surgeons’ angel!! Thanks for everything!!

T. H., DO, FACOOG